Shipping policy

Last updated: 04/25/2026

Thank you for shopping with Dr. TX. We aim to process and ship all orders quickly and reliably. Please review our shipping policy before placing your order.

Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

During periods of high demand, processing times may be extended. If delays occur, we will notify you by email.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on destination and selected shipping method.

Typical delivery windows:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Priority Shipping: 1–2 business days

Delivery timelines are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to update.

Shipping Destinations

We currently ship to addresses within the United States. We do not ship to P.O. boxes in some cases where carriers restrict package size. International shipping is not available at this time.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the carrier, delivery status is the carrier's responsibility.

If your package is lost, delayed, or marked as delivered but not received:

  • Check with neighbors or building management
  • Contact the carrier directly using your tracking number
  • If unresolved, email us at support@dr-tx.net and we will assist

Please note: We are not responsible for packages that are incorrectly addressed due to customer input errors.

Incorrect or Damaged Shipments

If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery at support@dr-tx.net.

Please include photos of:

  • The product
  • Packaging
  • Shipping label

We will arrange a replacement or refund after verification.

Address Changes & Order Updates

If you need to update your shipping address after placing an order, email us immediately. We can only update orders that have not yet been processed or shipped.

Contact Us

For shipping questions or support, contact:
Dr. TX Customer Support
Email: support@dr-tx.net